Official claims that digitalisation will eliminate fraud, remove unwanted intermediaries, and seamlessly and rapidly transfer funds to the intended beneficiaries are not borne out in practice. Instead the digitalisation drive has automated exclusions, increased opacity for NREGA workers and other beneficiaries, lengthened the ‘last mile’, and placed workers at the mercy of Aadhaar. Further, introducing more digital systems cannot solve the core problem of insufficient funds, which is a political decision.
Rajendran Narayanan teaches in Azim Premji University, Bangalore and is associated with LibTech India.